Support
Contact support
We answer by email, in the order messages arrive, on business days. Most questions are answered the same day.
Write to us
Send your message to . It reaches the same people who build the product, so you will not be handed from one queue to another.
Support is available Monday to Friday, 9:00–18:00. Messages that arrive outside those hours are answered on the next business day.
What to include
Three lines are usually enough to solve a problem in one reply instead of four.
- The address of your page, so we can look at what you are looking at.
- What you expected to happen, and what happened instead.
- The device and browser, if the problem is something you can see on the screen.
- A screenshot, when the problem is visual — it saves more time than any description.
Before you write
A good part of what reaches us is already answered in the help centre — two-factor codes, pages under review, changing the email address on an account and adding a PDF to a page are the four most common.
Reporting abuse
If you have found a page on our service that is being used for phishing, fraud or anything that breaks the terms of use, write to the same address with the full address of the page. Reports are looked at before anything else in the queue.